30-DAY Warranty Service

As you settle into your new home you may discover items that may require customer service. We like to minimize the number of visits our workers make into your home once occupied, so we ask that you keep a cumulative list of attention items so that we can send a warranty representative to your home and correct everything at once. Repair of any cosmetic damages (chips, dents, scratches, etc.) caused during move in is your responsibility. This system is very important for us to be able to provide top quality service for everyone. You are provided with a 30 Day Service Request Form at your Homeowners Orientation, which we ask you to fill out and send in to our office. Requests for service must be in writing. ONLY REPORTS OF EMERGENCY ITEMS CAN BE TAKEN OVER THE PHONE. We consider emergency items those, which make the home uninhabitable, such as plumbing, heating, electrical, etc. Emergency phone numbers for these related trades can be found in your copy of "Your New Home and how to take care of it."

11-MONTH Warranty Service

Since your warranty period expires one year from closing, we like to get a head start on your year-end requests. We will provide you with 11-Month Request Forms, which we ask you to use in exactly the same manner as the 30-day warranty service form.

WARRANTY GUIDELINES
SERVICE REQUEST PROCEDURES
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